Erica Williams

3604 Mustang Grape Ln Joshua, Tx 76058       (817) 235-1786

·   Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

·   Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.

·   Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephone.

·   Prepare daily work and run schedules.

·   Data Entry

·   Calculate and maintain well levels to ensure that drivers arrived to locations in an efficient and timely manner.

·   Reviewing route sheets, time cards and performance reports.

 

Capital Towing Inc, Ft Worth, Tx

Dispatcher, October 2013- April 2014

·   Operating a multi-frequency radio and computer-aided systems.

·   Recording key information, such as a customer’s name, address, delivery location and time of service.

·   Entering data into various computerized systems.

·   Maintaining up to date knowledge of routes and locations. Including monitoring traffic conditions.

·   Ensuring a prompt, courteous and efficient service to all customers.

·   Processing invoices and expenses.

·   Operating office equipment such as photocopiers, faxes and scanners.

 

Fuzzy’s Taco Shop, Burleson, Tx

   Cashier, March 2013- March 2014

·   Ensuring customers are satisfied with their visit.

·   Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

·   Greet customers entering establishments.

·   Resolve customer complaints.

·   Stock shelves, and mark prices on shelves and items.

·   Receive payment by cash, check, credit cards, vouchers, or automatic debits.

 

Big Star Trucking, Ft. Worth Tx

Dispatch, October 2012- Feb. 2013

·   Coordinating drivers and crews to send to appropriate jobs.

·   Daily operations of drivers, supervisors as well as maintain record of production for each driver.

·   Inputting daily trip information into computer systems.

·   Checking driver schedules.

·   Prioritizing customer request.

·   Calculate and maintain well levels to ensure that drivers arrived to locations in an efficient and timely manner.

·   Basic training and understanding of crude oil.

3 Star Day lighting, Cresson Tx

Dispatch, August 2012- September 2012

·   Scheduling running trucks for a serious of loads to be hauled each day.

·   Data Entry

·   Operating a multi-frequency radio and computer-aided dispatch system.

·   Recording key information from loads hauled by each driver.

·   Maintaining up to date knowledge of routes and locations.

·   Calculate and maintain well levels to ensure that drivers arrived to locations in an efficient and timely manner.

·   Knowledge of general area for map routing. Minimizing the cost of fuel and the most effective way for time management.

 

Texas Transco, Cresson Tx

Dispatch, August 2011- July 2012

·   Maintain fleet of minimum 30+ trucks.

·   Schedule an entire days work load for each driver as well as recording production for each.

·   Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.

·   Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

·   Calculate and maintain well levels to ensure that drivers arrive to locations in an efficient and timely manner.

·   Prepare daily work and run schedules.

·   Data Entry

American Steel, Joshua Tx     

Sales Rep. September 2010- February 2011

·   Listen to and resolve customer complaints regarding services, products, or personnel.

·   Keep records pertaining to purchases, sales, and requisitions.

·   Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.

·   Receive or prepare work orders.

·   Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.

·   Dispatch Installers and ensure that they were getting the job done as well as proficently.

 

B&B Cut Rate, Burleson Tx

Cashier, July 2010- December 2011

·   Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

·   Greet customers entering establishments.

·   Resolve customer complaints.

·   Stock shelves, and mark prices on shelves and items.

·   Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise

·   Receive payment by cash, check, credit cards, vouchers, or automatic debits.

 

Education

Joshua High School, Joshua Tx, May 2006

 

Additional Skills

·   Proficient in Microsoft Excel and Microsoft Office (Word, Outlook)

·   Fast typist (WPM: 50)

·   Experience with use of two- way radio